Every pattern in the ready-made library, and each account's first pattern from the generator, are free — there is nothing to refund.
Patterns from the generator after your first free one — and any pattern made from an uploaded image or as Cut & Fold — are unlocked with credits bought in one-time packs. There is no subscription and no automatic renewal.
Use the link in your receipt email from Waffo Pancake, sign in to the Waffo Pancake customer portal (https://pancake.waffo.ai/consumer/portal/login) with the email address you paid with, or email us at support@myfoldedbook.com. Your card statement will show "WAFFO" or "WAFFO PANCAKE", our payment provider. We reply within 2 business days. Approved refunds go back to the original payment method; how long they take to appear depends on your bank.
Waffo Pancake is our reseller and Merchant of Record: it processes the original payment and issues the refund. Refunded credits are removed from your balance — if some had already been used, the balance can go below zero until your next purchase covers it. Any refund of a Seller Pack, full or partial, also ends its white-label and resale licence.
Questions? Contact us at support@myfoldedbook.com